Terms of Service

These terms are an agreement between you, the merchant who installs RoasRadar, and KAIRO GLOBAL TRADING LIMITED ("RoasRadar", "we", "us"). By installing or using the app, you agree to them. If you use RoasRadar on behalf of a business, you confirm you can accept these terms for it.

The service

RoasRadar is a Shopify app that connects your Shopify orders with your Meta Ads and Google Ads accounts, estimates which ads drove which orders, shows ROAS against a break-even line you set, and suggests changes. We may add, change or remove features over time. If we remove a core feature you pay for, we will tell you in advance.

Your account and access

• You need an active Shopify store and, for each ad platform you connect, the right to grant us read access to that account.
• You are responsible for who on your staff can open RoasRadar in your Shopify admin and for what they do there.
• Tell us promptly at support@roasradar.io if you think your account has been accessed without permission.

Plans, billing and free trial

• Plans and prices are shown on our App Store listing and on roasradar.io. All charges are billed through Shopify, in US dollars, on your Shopify invoice.
• If your plan includes a free trial, you will not be charged until it ends. Uninstalling during the trial means you will not be charged.
• Subscriptions renew each billing cycle until you cancel. Changing plan takes effect as Shopify applies it.
• If we change prices, we will tell you at least 30 days before the new price applies to you.
• Taxes are handled by Shopify as part of its billing.

Cancellation and refunds

You can cancel any time by uninstalling RoasRadar from your Shopify admin. Billing stops from that point, and Shopify prorates or credits charges according to its billing rules. Except where the law requires otherwise, we do not offer refunds for partial billing periods. If something went wrong, write to us and we will look at it fairly.

Acceptable use

You agree not to:

• use RoasRadar in breach of the law, Shopify’s terms, or the Meta or Google advertising policies;
• try to access another store’s data, probe or overload our systems, or get around usage limits;
• copy, resell, reverse engineer or build a competing product from the app, except where the law allows it;
• upload anything harmful, or use the app to process data you have no right to process.

We may suspend access if we reasonably believe these rules have been broken, and will tell you why unless the law prevents it.

Your data

You own your store data and ad data. You give us permission to process it only to provide and improve RoasRadar, as described in our Privacy Policy. You are responsible for having the notices and permissions your shoppers need, for example in your own store’s privacy policy. Where we process shopper personal data for you, we do so as your processor and only on your instructions.

Recommendations and accuracy

Order and spend figures come from Shopify and the ad platforms. Which ad gets credit for an order is an estimate, and ad platform data can be delayed, revised or incomplete. RoasRadar labels counted and estimated figures differently, but you remain responsible for your advertising and business decisions. RoasRadar does not change your ad accounts; any change you make after reading a suggestion is your own decision. RoasRadar is not financial, tax or accounting advice.

Third-party services

RoasRadar depends on Shopify, Meta, Google and other providers. We are not responsible for their services, outages or changes to their APIs. If a platform changes or withdraws access, some features may stop working.

Our intellectual property

RoasRadar, its software, design and brand belong to KAIRO GLOBAL TRADING LIMITED. While you are subscribed, we give you a limited, non-exclusive, non-transferable right to use the app for your own stores. If you send us feedback, we may use it without owing you anything.

Disclaimers

We work to keep RoasRadar accurate and available, but it is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the app will be uninterrupted or error-free or that it will improve your results.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, including lost profits, revenue, ad spend or data. Our total liability for any claim relating to RoasRadar is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Indemnity

You agree to cover our reasonable costs from claims by third parties that arise from your breach of these terms or from data you had no right to give us.

Ending these terms

You can end these terms by uninstalling the app. We can end them with 30 days’ notice, or immediately if you seriously breach them. When they end, your access stops and your data is deleted as described in our Privacy Policy. Sections that by their nature should continue, such as liability and governing law, continue.

Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have jurisdiction over disputes, unless the law where you are based gives you the right to bring a claim in your own courts.

Changes to these terms

We may update these terms. For material changes we will give at least 30 days’ notice in the app or by email. If you keep using RoasRadar after the change takes effect, the new terms apply. If you do not agree, you can uninstall before then.

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